Management Services

Business Analysis & Change Management

New business requirements are the driver for change.  Business change is managed in the framework of a programme, which is an integrated collection of projects.

New business requirements must be analysed, specified and approved, to capture the reason for the change.  The business change must be part of the overall Change Programme to ensure that it fits into the big picture.  A project is created to manage the business change.  The implementation of the change is subject to change control.  This minimises the risk of any impact on the business.

We can help to ensure that your Information Systems changes are managed effectively.

Project Management

Projects are created to manage business change.  A project must be well defined, with a clear scope and specified deliverables.

The project is created to manage a business change.  The purpose of the project is fundamental and should not be forgotten about.  The project must be well defined, with a clear scope and specified deliverables.  These should be agreed at the start of the project.  Roles and responsibilities must be defined, including a Project Sponsor who is the customer and a Project Manager who is responsible for all aspects of the project.  The progress of the project must be closely monitored and reviewed at regular intervals to ensure the project remains on track.  The project must have a defined end point.  It should not continue on indefinitely.

We can help to ensure that your Information Systems projects are managed effectively.

Service Management

Services are the combination of business processes and systems to provide a business function.  A service must be managed to ensure it continues to efficiently deliver benefit to the business.

The service exists to provide a business function.  The purpose of the service is fundamental and should not be forgotten about.  The service must be well defined, with a clear scope and a specified Service Level Agreement.  Roles and responsibilities must be defined, including a Service Sponsor who is the customer and a Service Manager who is responsible for all aspects of the service.  Any changes to the service are subject to Change Management.

We can help to ensure that your Information Systems services are managed effectively.